Last updated: 18/12/2025
Dibzz ("we", "us", or "our") operates the website https://www.dibzz.co.za (the "Website"). This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or make use of our Website.
We are committed to protecting your privacy and ensuring that your personal information is handled responsibly and in compliance with the Protection of Personal Information Act (POPIA), Act 4 of 2013 (South Africa).
When you use our Website, we may collect the following personal information:
Full name
Email address
Phone number
Billing and shipping address
Account login details (username and encrypted password)
Order history and purchase details
Any information you submit through contact forms or customer support
IP address
Browser type and version
Device information
Pages visited and time spent on the Website
Cookies and similar tracking technologies
We collect and use your personal information for the following purposes:
To create and manage your customer account
To process and fulfil orders
To display your order history within your account
To communicate with you regarding orders, enquiries, or support requests
To improve our Website, products, and customer experience
To comply with legal and regulatory obligations
To send marketing communications (only if you have opted in)
Customers may create an account on dibzz.co.za to:
View and manage their orders
Update personal details
Track order status
You are responsible for maintaining the confidentiality of your account login details. Dibzz will not be liable for unauthorised access resulting from your failure to safeguard your credentials.
Our Website uses cookies to:
Improve functionality and performance
Remember user preferences
Analyse traffic and usage patterns
You may disable cookies through your browser settings; however, some features of the Website may not function correctly if cookies are disabled.
We do not sell or rent your personal information.
We may share your information with:
Payment gateways and financial service providers for transaction processing
Courier and logistics partners for order delivery
Website hosting and technical service providers
Legal or regulatory authorities if required by law
All third parties are required to protect your personal information and only use it for the purpose for which it was shared.
We take reasonable technical and organisational measures to protect your personal information against:
Loss
Unauthorised access
Unlawful processing
These measures include secure servers, access controls, and encryption where appropriate. While we strive to protect your data, no method of transmission over the internet is completely secure.
We retain your personal information only for as long as necessary to:
Fulfil the purposes outlined in this Privacy Policy
Comply with legal, accounting, or reporting requirements
When personal information is no longer required, it will be securely deleted or anonymised.
In terms of POPIA, you have the right to:
Request access to your personal information
Request correction or deletion of your personal information
Object to the processing of your personal information
Withdraw consent for marketing communications at any time
To exercise these rights, please contact us using the details below.
Our Website may contain links to third-party websites. Dibzz is not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies separately.
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. Continued use of the Website constitutes acceptance of the revised Privacy Policy.
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Dibzz
Website: https://www.dibzz.co.za
Email: info@dibzz.co.za
This Privacy Policy is provided as a general guideline and does not constitute legal advice.